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1. I respond to each order personally, your patience is appreciated. I enjoy responding to each person directly and making sure that everyone gets exemplary personal attention. thank you.
2. I do respond to every order within 24 hours, ...more often within minutes.. but if you don't get a response or your order filled within approximately 24 hours or less contact me via email, ichat, skype, or telephone. Many spam filters are intercepting valid emails for you and there have been too many cases of this happening and folks never getting their orders due to such spam filters.
3. It is extremely important that you make sure your email address within paypal is current. I cannot be responsible for unfulfilled orders when I email your order fulfillment response to dead email addresses. If you don't get an email from me within 24 hours, DO email me, call me, check the email address for yourself at paypal to make sure it's the same as wht you use, and otherwise get in touch with me before forming any ideas that you haven't gotten what you've paid for. Your mailbox might even be FULL and not able to accept any new email..
4. Please check your spam filter level, as some spam filters intercept legitimate email intended for you. In some cases spam filters have intercepted order fulfillment emails, and are outside of my control. If you don't hear from me following your order by about 12, hours, check your spam filter levels or 'junk mail' folder to see if it was directed into there.
Piper Aircraft Policy ::
Every installment is a capital investment of time & energy to attend, overhaul, enhance, and equip all 10 aircraft with new content. Every Release of the Piper collection is a new unique product. Consider the aircraft free*, and the work re-invested for the 'new release' what you are buying or supporting. $1/plane/release means each realease. Due to the volume of work incurred by multiplicative aircraft support, it requires an 'each release' support structure. Subordinate -x variants are released gratis, e.g. 810-2 is the second and gratis variant of the 810 release. -jason |
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:: COLLECTION AIRCRAFT PRICING STRUCTURE :: ($X/Aircraft/(ea)Release)
Package sets of aircraft (PIPERS) use a non-traditional pricing structure due to the load that is incurred to attend to them, with respect to compatiblity, compliance and service alterations, times(x) the number of aicraft in the set. This scaled, ground-up, structure establishes a price per plane, per/each release/overhaul so that the service and enhancement work that is invested and re-invested into the set is supported incrementally. This structure ensures that each release is of paramount value and supports the efforts contained in each release. Essentially, it ensures that you get the releases you pay for, and supports the releases that you get. This structure allows you to skip releases for xplane versions you don't have, and supports each release that you want, and choose your level of investment into the efforts behind the continuing set.
I have tortured long and hard over inventing this strategy so that it serves everyone. You the customer/supporter choose your level of involvement/support over the life of the product. The lifespan of the product is defined by the support for it over time. The product is supported incrementally and on a continuing basis. All releases and invested effort are supported, and you pay only for the releases that you actually get. This structure/model differs from the 'traditional' model, where you pay a fixed price once, and get an unspecified & unguarateed quantity of updates included to your purchase price. This format ensures that none of your money goes to waste by your funds supposedly affording you free updates, which may not come out frequently enough to justify what you paid for the aircraft.
:: INDIVIDUAL AIRCRAFT : FIXED PRICE STRUCTURE :: (VX)
Individual aircraft traditionally use this structure. Traditionally this structure is setup with a fixed price for an aircraft that supports its creation and a factored number of updates which are provided gratis through the X.0 xplane series. There is no specified quantity or even guarantee of updates, yet they are free if and when they are available.
Individual aircraft are easier to overhaul for compatibility, compliance and enhancement. However, they do take a lesser priority to full aircraft sets. They also are not specified or guaranteed to have an update for each release, even if operation critical. Every effort will be made to attempt to address compatibility issues as necessary, but this structure does not guarantee them.
Of final note, individual aircraft products may have features and benefits not found in the packaged aircraft sets. These value added features will allow more personalization, customization, and specific ownership.
:: DONATIONWARE AIRCRAFT : VARIABLE VALUE GRATUITY :: (VX)
On special aircraft, I have instituted a gratuity-for-access concept. This concept is applied to select aircraft that I personally value and appreciate, and where I want to make it available to my fans who also value my designs, work, creatvity, and production. This concept is NOT the same as the item being "for sale", it is a gratuity for the production, presentation, and access* to the unit. I do ask that if you excercise this option for access to the item that you please respect that the transaction fee is $0.30 + 3%, so I reserve the right to decline access to the download for donations of a disrespectful nature(*). Just like at any service industry, "Please tip your server, accordingly." applies. But this is a variable value arena so you do elect what that value is.
:: VIP PROGRAM AIRCRAFT : SPECIAL PERSON ACCESS AND SUPPORT :: (VX)
While considering how to best implement a "Backstage Pass" system to allow folks to gain access to items in the 'shop', still in development, well past the critical development evolution and avalble to be flown, enjoyed, and used... albeit in the prototype stage, prior to being ready for "Prime Time". Logistics on the backstage pass still are an issue, so for some of the upcoming feature models, that are up to speed enough for my most valuable and loyal fans to fly, and are like getting to come through the special gate into the skunkworks hangar and get early, and discounted, access to in-development prototype models. VIP based aircraft are intended to have the "full treatment" of 3D, special cockpit, 2D, textures, LIT textures, and more.. but obviously for time constraints... it's still in the oven cooking. There is reasonable assurance that VIP orders will extend into the future whole version of x-plane, and your VIP order represents a gesture of good will toward funding the serious and extensive work that is going into that model. When it is ratified "final", it will then recieve a specific Vx number and it's final price will reflect all work invested to get it to final stage. Where the difference between, VIP enthusiasts may realize up to about a $10 discount over final.
:: FOR COMMERCIAL PURPOSES ::
Commercial Royalty Free licensing is available. Commercial use includes any reference to these aircraft which have any incidental relationship to your business or organization operation. Examples of organization personel for which this may apply include: flight instructors, brokers, manufacturers, advertising agencies, etc.
Commercial services I offer include: design services, and licensed use.
Please contact me directly for information on and to negotiate terms specific to your interests or needs.
Commercial use without permission is prohibited.
:: GENERAL STATEMENT ::
Individual persons in posession of these aircraft files and creations may use them for their own personal & private, non-commercial use only. No modifications to the artwork or .acf or .afl files are allowed. No other use is authorized without express permission. Thank you. -jason
*FOR INTERNATIONAL SHIPMENTS, additional fees may apply.
It is a high priority to get our customers the lowest international rates and ETA available. We understand that European Union customers often incur additional delivery charges due to duties and other local taxes. While these policies are beyond our control, we understand that this is an additional expense for our customers.
We choose to ship most of our international orders thru the U.S. Postal Service; as customer feedback has indicated in most cases, no additional delivery fees have applied. In addition, CH products are classified by our local customs information center as "video game devices" and therefore are considered duty free items.
While we cannot guarantee you won't incur an additional expense upon receiving your order, we will make every attempt to seek out the most cost effective and reliable shipping method available. And we will notify you in advance via email an estimated amount for your international shipping charges. Thank you for your understanding and support.
:: UNLESS OTHERWISE STATED ::
- All aircraft products are downloadable via the internet.
- All hard products are calculated for, and shipped domestic UPS ground.
- Any hard product order can be shipped any method, please contact me directly for information.
- All aircraft products are assured to work in the published version they are intended for.
- Use of aircraft products in X-Plane versions other than the aircraft published release version is un-supported by definition.
- Officially, I DO NOT support any of my aircraft products in BETA or RC versions of X-Plane.
- Returns for CH products are subject to 15% restocking fee, customer responsible for return shipping.
- All manufacturer trademarks are the property of their respective owners.
Copyright Infringment Notice: UPDATED 5/2008
Before you think about copying any single piece of any of my aircraft, consider this. For any unauthorized infringment I identify, you will be subject to pay damages of no less than $100/download* of the highest download number reported by x-plane.org or google analytics prior to the resource being taken down, until infringing materials can be satisfactorily removed. or direct access by individuals engaged in piracy are prosecuted to the fullest extent of the law.
(*) at my discretion between $100 to $1500 per download based on quantity and severity
Additionally. as of 16 MAY 2008, access tracking systems are employed to track fulfillment page access from unauthorized sources. Piracy will be investigated and prosecuted to the fullest extent of the law.
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